Rewards
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      1. Help Center
      2. Loyalty
      3. Rewards

      Activating and Setting Up VIP Tiers

      Activate the VIP program and configure the tiers to give your most loyal customers even more reason to return. The VIP program helps you track your best customers while rewarding them through exclusive rewards and increasing status.

      1. Getting Started with VIP Tiers

      • Access the VIP Section:
        • Open the Loyalti Dashboard.
        • Click on the ‘Rewards’ section on the left-hand side.
        • Tap the ‘VIP’ tab at the top of the page.
        • Hit ‘Activate’ to start setting up your VIP tiers.

      2. Configuring VIP Tiers

      • Access Tier Settings:

        • From the dashboard, go to the VIP Tier settings.
        • Click on ‘Starter tier’ to modify settings.

      • Customize Your Tiers:

        • Tier Name: Type in a unique name for the tier.
        • Tier Entry Milestone: Define how many points a customer needs to enter this tier, like “Earn [Number] points in a calendar year.”
        • Earning Value: Specify how many points customers get per dollar spent.

      3. Managing and Saving Tier Settings

      • Save Changes: Confirm any changes to save your new tier settings.
      • Deactivate Tier: Optionally remove a tier, which will affect how customers are classified.

      4. Managing Rewards within Tiers

      • Overview of Rewards:

        • View all linked rewards, including points needed and redemption status.

      • Adding New Rewards:

        • Click ‘Add reward’ to launch a modal where you can create new rewards. Choose from types like Dollar Discount or Free Product based on what suits your business.

      • Editing Rewards:

        • Select a reward to open the Reward Details modal for further modifications, such as adjusting points costs or setting conditions for use.

      5. Interacting with the VIP Rewards Widget

      • Widget Functions:

        • Shows customers their points balance, VIP status, and rewards they can redeem.
        • The VIP section expands to show more details like tier benefits and membership info.

      • VIP Details in Widget:

        • Only visible to customers in VIP tiers.
        • Displays detailed benefits and the date they joined the tier.

      • Redeeming Rewards:

        • Customers can redeem their rewards through the widget with a straightforward confirmation process.

      VIP Details Page:

      • Accessing VIP Information:
        • From the widget, customers can view a detailed page showing all aspects of their VIP status, including benefits and tier details.

      Conclusion

      Setting up VIP tiers in Loyalti not only rewards your most loyal customers but also creates an engaging customer experience that encourages further interaction with your brand. Follow these steps to configure and manage your VIP tiers effectively, ensuring your rewards program meets your business needs and customer expectations.